Refund Policy

Love It or Your Money Back Refund Policy Details
We want you to be completely happy with your order. If you have any issues, please contact us within 30 days by emailing hello@tulanshop.com. We'll work with you to make it right!

Because we make one-of-a-kind blends, we know you have to taste them for yourself. That’s why we offer an easy way to taste our teas and find your favorites. If you don’t love the TULAN tea you bought, we’ll give you your money back. Offer valid within 30 days of purchase.

Replacements are available for tea ware including kettles, brewers, and infusers only in the case of shipping damage or manufacturing defects. Kettles is only eligible for shipping damage replacements, but they are covered for defects under a manufacturer’s warranty. 

Damaged or defective items
We happily replace items if they are defective or damaged. Contact our customer service team at hello@tulanshop.com
Please be ready to provide your order number and photos of the item or items. 

Late or missing refunds
If we've issued you a refund but it hasn't yet arrived, first check your payment provider or bank account.

It may take 3-10 business days for your refund to be officially posted. If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at hello@tulanshop.com.

Shipping costs and refunds
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Orders with paid shipping will have the shipping cost deducted. Orders with free shipping will have $8.99 deducted.